Platform admins are IVPrior's own internal operators (support, ops, platform IAM) — a separate identity from tenant Owners/Staff and from customer accounts. They sign in at /platform/login, with no tenant slug involved.
Screen overview
Figure: Platform login at /platform/login — email and password only, no tenant slug.
How this differs from other logins
- No tenant slug — unlike tenant admin sign-in (
/s/{slug}/login), platform admin has one fixed URL for every operator. - No customer JWT — this is unrelated to customer sign-in; a platform admin cannot use their credentials on the customer marketplace, and vice versa.
- Anti-enumeration error — a wrong email and a wrong password both show the same "Invalid credentials" message, and an inactive account shows this too (so no one can probe which accounts exist).
Steps
- Go to
/platform/login. - Enter your operator email and password.
- After signing in you land on the platform dashboard.
Forgot password
- Click Forgot password on the login page.
- Submit your email — check your inbox for the reset link.
- Complete the form on the reset page to set a new password.
Reset password
Use the link from the email to set a new password, then return to /platform/login and sign in with it.
See also: Platform admin console · Platform active sessions.