IVPrior support helps with account access, billing questions, and operational issues in your admin console — for owners, staff, and platform operators.
support@ivprior.com — include your tenant slug, the Location name, and a screenshot when you report a UI issue. This helps us find the right tenant and screen without back-and-forth.
Before you write
- Check Frequently asked questions — many account and billing questions are answered there.
- Use the ? icon in the admin header — it opens contextual help for the screen you are currently on.
- Search this Help Center (⌘K) for the feature you are trying to use.
Response times (MVP)
Account lockout
Cannot sign in, or billing is blocked. Target: 1 business day.
Operations
Orders not appearing, or a menu will not publish. Target: 2 business days.
General
How-to questions, feature requests. Target: 3 business days.
See also: Frequently asked questions.